Novelcare Super Speciality Hospital, Amravati Road, Wadi, Nagpur (“Novelcare”, “we”) respects your privacy. This policy explains what personal information we collect through novelcarehospital.com, why we collect it, and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 and the Telemedicine Practice Guidelines, 2020.
1. Information we collect
- Appointment and video-consultation bookings: your name, mobile number, email address, age, gender, the doctor and time you choose, and anything you tell us about your health concern.
- Contact and enquiry forms: your name, mobile number, email address, the department you are interested in and your message.
- Job applications: your name, contact details, experience, the position you are applying for and the CV you upload.
- Technical information: your IP address and the time of a form submission, used only to prevent spam and abuse.
We do not use advertising trackers, and we do not sell or rent your information to anyone.
2. Why we use it
- To book, confirm and manage your appointment or video consultation, and to send you the meeting details.
- To let the doctor prepare for your consultation and contact you about it.
- To reply to your enquiry or job application.
- To keep the website secure and stop fraudulent or automated submissions.
- To meet our legal and medical record-keeping obligations.
By submitting a form you consent to this use. You can withdraw consent at any time by writing to us (see section 7); this does not affect anything done before you withdrew it.
3. Who we share it with
- Your doctor and our care team, only as needed to look after you.
- Service providers who run parts of the service for us: our web and email host (Hostinger) and our video-consultation platform (Zoom). They may only use your information to provide that service.
- Authorities, where the law requires it.
4. Video consultations
Online consultations take place over Zoom. Please join from a private place. Consultations are not recorded by Novelcare. A video consultation is not a substitute for emergency care — in an emergency call +91 98022 99035 or the ambulance on 108.
5. How long we keep it
Appointment records are kept for as long as medical record rules require. Enquiries are kept for up to 12 months, and job applications for up to 12 months unless you ask us to delete them sooner. After that the information is deleted or anonymised.
6. How we protect it
The website uses HTTPS encryption. Booking records are stored in a protected database that is not publicly accessible, and access is limited to staff who need it.
7. Your rights and how to contact us
You can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it, and you can nominate someone to exercise these rights for you. Write to our Grievance Officer:
Grievance Officer, Novelcare Super Speciality Hospital
Amravati Road, Wadi, Nagpur, Maharashtra
Email: info@novelcarehospital.com · Phone: +91 98022 99035
We will respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
8. Changes to this policy
We may update this policy. The effective date at the top of this page shows when it last changed.